At MedSys Group, we recognize the pivotal role of traditional and legacy support services in the seamless operation of healthcare IT. Our commitment is to partner with your organization, providing unparalleled knowledge-based solutions that adapt and respond to your unique requirements.
Expertise That Meets You Where You Are
Our journey with each client begins with a thorough understanding of their current IT ecosystem. MedSys Group prides itself on offering a spectrum of traditional and legacy support services designed to enhance operational efficiency and streamline service management. From defining and refining reporting to measure KPIs to reducing incident intake through effective problem management, our goal is to identify the root cause of issues and prevent recurring problems.
This approach optimizes your IT operations and ensures that your organization is set up for success. Our experts, with over two decades of experience, multiple certifications, and proven methodologies, back this up.
Transforming Challenges into Opportunities
Consider the journey of one of our clients who relied on a legacy support model focused on the technical aspects of their EHR system. Our team reimagined their telecom, desktop delivery and deployment, end-user security, and business intelligence reporting, among other areas. By integrating solution design for their research department, we transformed their legacy system into a robust platform that supports their clinical operations without compromise.
Custom Solutions for Seamless Transitions
Another chapter on success was written with a client transitioning to a new EHR system. Our client required a dedicated team of analysts and leaders to support their Cerner clinical and ancillary departments. MedSys Group not only staffed these critical roles but also provided the leadership necessary to blend our team with theirs, creating a unified support structure. This partnership extended to managing the Ambulatory service desk, showcasing our versatility and commitment to comprehensive support.
A Strategic Approach to Vendor Management
Our expertise was further exemplified by an organization that decided to transition to Epic after 12 years of utilizing Cerner IT Works. MedSys Group seamlessly took over the Cerner support, allowing the client to focus on their Epic implementation. Our role encompassed everything from Cerner Vendor Management to Clinical Service Desk and Soarian Rev Cycle support, demonstrating our capability to manage and optimize legacy systems during crucial transitions.
Looking Beyond EHR to Shape the Future of Healthcare IT
As we explore the horizon of healthcare IT, the role of Electronic Health Records (EHR) is undoubtedly significant, yet it’s just a piece of the puzzle. The actual transformation and evolution of healthcare through information technology demand a holistic approach, one that MedSys Group excels in providing.
Our traditional and legacy support services are tailored to ensure that your organization not only keeps pace with current trends but also sets the direction for the future of healthcare IT.
In a realm where precision, expertise, and adaptability are paramount, MedSys Group is your ideal partner.
Together, we can navigate the complexities of modernizing healthcare IT, ensuring that the health and well-being of your patients remain at the heart of your mission. Join MedSys Group in shaping a future where technology enhances every aspect of patient care, driven by innovation and supported by experience.
